Communication
Phone
SMS/Text
Email
Digital Channels
Team cooperation & task management
Task Routing
Reporting
Automation
Shared address book
SMB friendly
Simple to use
Mobile First
DIGITAL FRONT OFFICE
Intuitive communication
Intuitive communication for
for
SMBs across all channels
Handle customer queries and internal communication in a single application: phone calls, SMS, email, and digital channels - simply and clearly, all in one place.
The Digital Front Office solution allows smaller businesses from all different industries to access the typical enterprise-first communication and task management features. Cost-effective, mobile-first, with a simple and intuitive setup.
The Challenge
Customers want to communicate with businesses on various channels and expect prompt and accurate responses. As a smaller business, staying on top of that range of channels can prove tricky, to say the least. Tools for managing communication and tasks are often costly, complicated to implement, or simply unavailable on a small scale.
The Solution
All interactions in one place on your mobile divice
All interactions in one place
Regardless of the channel
Whether your customers contact you and your team via digital channels (such as Messenger, WhatsApp, or others) or by phone, the responses are just one tap away.
Every interaction is a task
Nothing falls through the cracks
Our concept that raises every interaction to a task helps your team members know exactly what is ahead of them and which customer requests still need attention.
Team collaboration
Smooth and efficient task handover
Thanks to our one-stop-shop for communication and tasks, team members across your business can work together to complete customers’ requests, all using the same application.
SMB friendly
Mobile-first and easy-to-use
We take the best parts of typical enterprise solutions, such as CRMs, omnichannel, and task management tools, and make them smoothly accessible for smaller businesses in a single mobile-first solution.
Get detailed insights
and provide your customers with unprecedented experiences
You can get direct insight into all your communication without manually inputting any data. With one-step setup of features such as call recording and transcription available on mobile, understanding and improving your conversations with customers has never been easier.
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Service Providers
We work directly with service providers to integrate with the Unified Communications solutions that your business is already using. The digital front office is designed to enhance the solutions you already know and love and make even more out of them.
Spinoco makes perfect customer care simple
We provide a SaaS solution ready to help businesses get the most out of their communication with customers and internally. It works across all communication channels, anytime and anywhere, trouble-free.
ALL FEATURES
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Let your customers communicate with you the way they want to, delighting them with a superior experience. Anytime and anywhere.
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