CASE STUDY
For the efficient handling of calls in different languages, customer support uses the Spinoco team functionality to distribute phone calls according to language skills. This way, customer calls are correctly assigned to operators who have the appropriate language skills and can best help them.
Customer support experiences fluctuations in the number of client requests, primarily in the winter season, when they need to handle a significantly larger number of queries. In such cases, colleagues from other departments or temporary workers can help the customer support team directly in the Spinoco application. Calls are then primarily routed to the users, who have the time to handle them.
We respond to the client’s changing needs and extend the Spinoco solution to other locations such as, most recently, the Nokian Tyres branch in Nürnberg, Germany.
